Terms and Conditions

Terms and Conditions

Our studio is a friendly space where everyone is welcome no matter size, shape, gender or race.  Every person using the studio agrees to show respect and kindness towards others. 


Physical Activity Readiness Questionnaire (PARQ)

By using the studio, you agree that you have signed a PARQ form disclosing anything that may affect your ability to perform movement.  You also agree to keep this updated, completing and submitting a new one should there be any changes to your health.  Please find the PARQ form on our website.  This can be completed online and returned to info@pilateso.com (use a pc rather than a phone) or downloaded, printed, completed and returned in person.  The former is preferred. 



Your safety is of utmost importance to us. To avoid injury, you agree to use the machinery in the studio as instructed by your instructor.  If you are unsure about anything please ask. 


Rescheduling Classes

Group classes are scheduled and purchased on a block basis.  You’re then assigned to the particular class you’ve purchased e.g. Wednesdays 6pm, and attend that class for the duration of the block. If you want to attend more than one class a week, you’ll need to purchase a block for each class.


We understand that life happens, and so offer a Swop System which allows you to swop your spot on your regular class with someone else. This system is run via WhatsApp and the following terms and conditions apply:

  • All swops must be completed within the block itself. They cannot be carried over to future blocks, nor be exchanged for 1:1s or studio credit.
  • Swops can be arranged in advance. For example, if you know you are going to be missing a week towards the end of a block, you can swop your session and complete your swops at the beginning of the block.
  • It is worth arranging swops as soon as possible. Please note you may need to be flexible in terms of day/time to book your swops – particularly if towards the end of a block.
  • If you are unable to arrange all swaps before the end of the block, these will expire with no exceptions. It is your responsibility to arrange your swop via the WhatsApp group and attend the session.


If you are not on the Swop Group on WhatsApp and would like to be added, please text your request to Charlene on 07572880764.