Pilateso Reformer Warranty

Pilateso Reformer Purchase Warranty


Terms of Limited Warranty

Pilateso offers the following limited warranty, for the periods as stated below from the date of purchase to the original owner of their products, upon presentation of an original invoice in their name. The warranty is a Light Commercial Warranty allowing for a maximum usage of 27.5 hours per week.

Pilateso will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship during the warranty period. The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized repair, scratches to the finish, and tears or indents in the upholstery. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. This warranty does not cover shipping charges, customs clearance fees (where applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

This warranty will be null & void if the equipment is used for any purpose other than the recognized Pilates repertoire, or if the equipment has been subjected to an accident, abuse, improper service, or modification not authorised by the Pilateso.

Pilateso recommends an annual service of the equipment.  Please contact us for more information on this.


Duration of Limited Warranty

1) Metal & Aluminium Frames & welded components – 2-year warranty

2) Gear bar and foot bar mechanisms - 2-year warranty.

3) Other non-wear and tear components - 2-year warranty

4) Upholstery - The upholstery fabric on Pilateso equipment will be replaced if it fails to give normal wear for 90 days from the date of delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewellery or inappropriate clothing whilst using the equipment. Pilateso reserves the right to substitute an equivalent fabric if an identical fabric is not available. Upholstery must be properly cared for – do not use chemical sprays or industrial soaps. 


Limitation of Liability

The above is our exclusive warranty and is in lieu of all other warranties, express or implied. In no event shall Pilateso or their distributors be liable for incidental, consequential or punitive damages.


What is not covered: The Limited Warranties above do not cover mechanical wear parts. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.

Non-returnable Items: Springs, Loops, Hands and Feet Straps, Fuzzies, Handles and Vinyl Covers are non-returnable. If you have a defective Loop or Spring, please contact us.



This warranty is issued by Pilateso Dorking.  Please contact Charlene with any queries:




Warranty Return Procedure

For all returns based on the Limited Warranties detailed above, Buyer must contact Pilateso. Buyer pays return shipping costs for warranty returns, Pilateso pays the cost of shipping the replacement item to the Buyer.

In the event that Pilateso determines, in its sole discretion, that any product returned to us (i) is not under warranty, (ii) does not satisfy the conditions for Warranty Return contained above, or (iii) is returned without following the Warranty Return Procedure, Buyer (or sender) shall be solely and fully responsible for the cost of freight and insurance to return the product to Buyer (or sender).